Support Center

We're here to help you make the most of PrepMate.

Contact Support

Email Support

For all inquiries, please email us at: support@prepmate.food

When contacting support, please include:

Your device model and iOS version
PrepMate app version
Clear description of your issue or question
Screenshots if applicable

Common Topics

Frequently Asked Questions

Premium Features

Premium features include public recipe sharing and unlimited recipe storage

Data Management

Your recipe data is stored locally on your device. With premium features, you can share your recipes with others using unique recipe codes.

Response Time

What to Expect

We aim to respond to all support inquiries within 24-48 hours during business days. Premium users receive priority support with faster response times.

Support hours:

Monday - Friday: 9:00 AM - 5:00 PM EST
Weekend support available for urgent issues